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Shipping & Service Delivery Policy
Learn how Samtour Vietnam confirms and delivers your private car transfers, guided tours and travel services.
📩 Booking Confirmation
After receiving your booking, our team will confirm your reservation via Email or WhatsApp. You will receive all important travel information before your trip.
- Booking confirmation
- Travel voucher
- Driver or tour guide details
- Pickup instructions
🚗 Service Delivery
Our services are delivered according to your confirmed itinerary. Before departure, we provide:
- Pickup location
- Pickup time
- Vehicle information
- Driver or guide contact details
Our English-speaking drivers and local guides ensure a smooth and enjoyable travel experience.
🔄 Booking Modifications
Need to make changes to your booking?
- Modification requests should be submitted at least 24 hours before departure.
- Changes are subject to availability.
- Our team will assist you as quickly as possible.
☎ Need Assistance?
If you have any questions about your booking or service delivery, please contact our support team.
Email:
samtourvietnam@gmail.com
Phone / WhatsApp:
+84 352 495 501
Business Hours:
07:00 AM – 10:00 PM (GMT+7)
Why This Policy Matters
At Samtour Vietnam, we are committed to providing clear communication, reliable service, and timely support. This Shipping & Service Delivery Policy explains how we confirm bookings, deliver travel services, and assist customers before and during their journey.
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