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Refund & Cancellation Policy
Travel plans sometimes change. This policy explains how cancellations, refunds and booking changes are handled by Samtour Vietnam.
✔ Flexible Changes
Booking changes are possible depending on availability.
✔ Refunds
Refund eligibility depends on your booked service and cancellation time.
✔ Fast Support
Our team is available daily to help with booking changes.
Cancellation Process
1
Contact Us
Send your cancellation request via Email or WhatsApp.
2
Review
Our team checks your booking conditions.
3
Confirmation
We’ll confirm refund eligibility.
4
Refund
Approved refunds are processed using the original payment method.
General Cancellation Guidelines
Important Information
- Cancellation policies may differ for third-party services.
- Peak season bookings may have special conditions.
- Entrance tickets are subject to supplier policies.
- Private tours may have customized cancellation terms.
Need Help?
Our travel specialists are happy to assist you with cancellations, booking changes or refund requests.
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